Pinkbook Refund and Cancellation Policy

Draft v1, 12 Nov 2026. Not yet read by a lawyer.

1. No refunds

  • Every payment is final from the minute you pay. That covers single agents, the crew, the $27 pack, and Live Updates plans and passes.
  • Why: your agents reach you the moment you pay, and files can't be sent back.
  • Beside the pay button there is a box, unticked. You tick it to confirm you know there are no refunds.
  • If the law where you live gives you a right to a refund, this policy doesn't take it away.

2. Dodo can still refund

  • Dodo Payments is the merchant of record for every order, and keeps the right to refund a payment under its own rules.
  • If a payment is refunded or reversed by your bank, the licence that payment paid for ends, and so does any Live Updates it paid for.

3. Charged by mistake?

  • Charged twice, or charged for something you didn't get? Email hello@pinkbook.ai with your receipt. We'll check it and ask Dodo to put it right.

4. Cancel Live Updates

  • Cancel any time.
  • Updates run to the end of the period you paid for. There is no refund for the time left.
  • First-year plan ($42): cancel any time in the 12 months. Updates run to the end of the 12 months, and no $7 charges follow.
  • Passes ($29 for 6 months, $49 for 12 months): nothing to cancel. A pass ends on its own.

5. If a card payment fails

  • You get 7 days of grace. Updates keep running while the payment is retried.
  • If it's still unpaid after 7 days, updates stop for every agent on the account.

6. What you keep when updates stop

  • Every agent you paid for.
  • The last version each agent received. Nothing is taken back.

7. Contact